Privacy Policy
Last updated: May 15, 2025
At visitorTraq, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website analytics service.
Information We Collect
We collect the following types of information:
- Account Information: When you create an account, we collect your name, email address, company name, and billing information.
- Website Data: Our tracking script collects information about visitors to your website, including IP addresses (which we anonymize), browser information, device type, referral sources, and pages visited.
- Usage Data: We collect information about how you use our service, including features accessed, settings configured, and interactions with our dashboard.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send administrative messages, updates, and security alerts
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities in connection with our services
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Personalize and improve your experience with our services
Data Retention
We retain your account information for as long as your account is active or as needed to provide you with our services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Website data is retained according to your plan's data retention period. After this period, the data is permanently deleted from our systems.
Data Sharing and Disclosure
We do not sell your personal information or your website visitors' data to third parties.
We may share your information in the following situations:
- Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we have about you
- The right to request correction of inaccurate personal information
- The right to request deletion of your personal information
- The right to object to processing of your personal information
- The right to data portability
- The right to withdraw consent
To exercise these rights, please contact us at privacy@visitortraq.com.
Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@visitortraq.com.